Shipping policy
SHIPPING POLICY
Last Updated: 13 October 2026
The Lillyrose currently offers free standard shipping to Ireland, the United Kingdom, the European Union, and the United States.
1. WHERE WE SHIP
We currently ship to:
- Ireland
- United Kingdom
- European Union member states
- United States
Free standard shipping is available to all of the destinations listed above.
We do not currently ship to:
- Canada
- Australia
If your country is not listed above, we are currently unable to offer standard delivery to that destination.
2. SHIPPING COSTS
Standard shipping is free for deliveries to Ireland, the United Kingdom, the European Union, and the United States.
There is no standard shipping charge for eligible orders delivered to these destinations.
If additional shipping options become available in the future, any applicable charges will be clearly displayed before you complete your purchase.
3. ORDER PROCESSING TIME
Orders are normally processed and dispatched within 1–2 business days, Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or Irish public holidays are generally processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information where tracking is available.
4. ESTIMATED DELIVERY TIMES
Estimated delivery times are:
Destination| Estimated Delivery
Ireland| 5–10 business days
United Kingdom| 7–14 business days
Rest of European Union| 10–20 business days
United States| 10–20 business days
These are estimated delivery times and are not guaranteed delivery dates.
Delivery may take longer during peak periods or because of customs processing, carrier delays, local postal disruptions, public holidays, or other circumstances outside our reasonable control.
5. ORDER TRACKING
Where tracking is available, tracking information will be sent after your order has been dispatched.
If your tracking information does not update within a reasonable period after dispatch, please contact us at harrolin4@gmail.com with your order number.
6. MULTIPLE-PACKAGE ORDERS
Some orders may be fulfilled from different locations and may arrive in more than one package.
You will not be charged an additional standard shipping fee because an order is delivered in multiple packages.
7. CUSTOMS, DUTIES AND TAXES
For deliveries within Ireland, the United Kingdom, and the European Union, applicable taxes and charges will be handled in accordance with the applicable requirements.
For international deliveries within our shipping destinations, customs procedures or local charges may apply depending on the destination and applicable law.
The customer may be responsible for customs duties, import taxes, or other government charges where these are imposed by the destination country and are not included at checkout.
The Lillyrose does not control customs decisions or the amount of government-imposed import charges.
8. UNCLAIMED OR RETURNED-TO-SENDER PACKAGES
If a package is returned to us because of an incorrect delivery address, failure to collect the package, or another issue caused by the recipient, please contact us at harrolin4@gmail.com.
We will review the circumstances and provide the available options for refund or reshipment.
Any additional reshipping costs will be communicated before reshipping where applicable.
Nothing in this section limits any statutory consumer rights.
9. PRE-ORDER AND BACK-ORDER ITEMS
If we offer a product for pre-order or back-order, the estimated dispatch information will be displayed on the relevant product page.
Pre-order or back-order products may be dispatched separately from other products in the same order where necessary.
10. ADDRESS CHANGES
If you need to change your delivery address, contact us as soon as possible after placing your order.
We can only guarantee an address change if the order has not yet been dispatched.
Once an order has been dispatched, we may be unable to change the delivery address and may need to rely on the carrier's available options.
11. LOST OR DAMAGED ORDERS
If your order is delayed, lost, damaged, or arrives incorrectly, please contact harrolin4@gmail.com with your order number and relevant details.
For damaged products, photographs of the packaging and product may be requested so that we can investigate the issue.
Please also see our Refund & Return Policy.
12. CONTACT
The Lillyrose
Harrolin House, Ballintim, Camolin, Co. Wexford, Y21 P300, Ireland
Email: harrolin4@gmail.com
Phone: +353 85 255 2749