Shipping policy

LAST UPDATED: 16 September 2026

1. WHERE WE SHIP
   We currently ship to:
   - Ireland (domestic)
   - United Kingdom
   - European Union member states
   We do NOT currently ship to: United States, Canada, Australia,
   [RESTRICTED COUNTRIES LIST].
   If you are outside our shipping zones, contact
   hello@thelillyrose.com and we will do our best to help.

2. ORDER PROCESSING TIME
   Orders are processed and dispatched within 1–2 business days
   (Monday–Friday, excluding public holidays). Orders placed on
   weekends or Irish public holidays are processed the next business
   day.
   [PROCESSING TIME — RECOMMEND 1–2 BUSINESS DAYS]
   You will receive a confirmation email with tracking once your order
   leaves our warehouse.

3. ESTIMATED DELIVERY TIMES
   | Region              | Estimated business days
   | Ireland (domestic)  | 5–10 (up to 14 at peak)
   | United Kingdom      | 7–14
   | Rest of EU          | 10–20
   | Tracking available  | Yes, on every order
   These are estimates, not guarantees. Customs clearance, local postal
   disruption and peak-season volume can extend delivery times beyond
   the dates shown.

4. SHIPPING COSTS
   - Free standard shipping on orders over €45
   - Standard shipping charges below the threshold are calculated at
     checkout based on destination and order weight.
   - Express / tracked options: [EXPRESS PRICE OR "Not offered; standard
     shipping is always tracked"].
   All shipping prices are shown at checkout before you pay.

5. ORDER TRACKING
   A tracking link is emailed once your order is dispatched. If you
   cannot see tracking updates within 48 hours of dispatch, contact
   hello@thelillyrose.com.

6. MULTIPLE-PACKAGE ORDERS
   Because Lilyrose products are shipped to order by our suppliers, a
   single order may arrive in more than one package (for example the
   patches, the eye gels and the jade tool may come in separate boxes
   from different warehouses). You will not be charged extra shipping
   for this.

7. CUSTOMS, DUTIES AND IMPORT TAXES
   For UK and EU shipments, all duties and taxes are included in the
   price you see at checkout. You will not be asked to pay anything
   extra on delivery.
   For any country we may add later that is outside the customs union,
   the recipient is responsible for any import duties or local sales
   tax charged at the border.

8. UNCLAIMED OR RETURNED-TO-SENDER PACKAGES
   If a package is returned to us because of an incorrect address,
   failure to collect from a pick-up point, or refusal to pay customs
   charges, we will refund the order value minus a [RESTOCKING FEE —
   RECOMMEND €0 to €5] re‑processing fee. We can reship to a corrected
   address; reshipping fees apply.

9. PRE-ORDER / BACK-ORDER ITEMS
   If we list pre-orders, the estimated dispatch date is shown on the
   product page. Pre-orders ship together with in‑stock items unless
   you ask us to split the shipment (split-shipping fees may apply).

10. ADDRESS CHANGES
    We can change a delivery address only before the order has been
    dispatched. Email hello@thelillyrose.com with the order number
    and the new address as soon as possible. Once dispatched we can
    only act on the carrier's redirect options, which may carry a fee.

11. LOST OR DAMAGED IN TRANSIT
    See Section 10 of our Refund Policy. In short: tell us within
    48 hours (damage) or 15 days domestic / 30 days international
    (lost) and we will resend or refund.

12. CONTACT
    Email: hello@thelillyrose.com
    Postal: Ballintim Camolin Wexford ireland