Terms of service
TERMS OF SERVICE
Last Updated: 5 October 2026
These Terms of Service (“Terms”) govern your use of The Lilyrose, available at https://thelillyrose.com (the “Store”), and your purchase of products through the Store.
By accessing or using the Store, you agree to these Terms. If you do not agree with these Terms, please do not use the Store.
1. WHO WE ARE
Trade Name: The Lilyrose
Email: harrolin4@gmail.com
Phone: +353 85 255 2749
Business Address: Harrolin House, Ballintim, Camolin, Co. Wexford, Y21 P300, Ireland
2. ACCEPTANCE AND ELIGIBILITY
You must be at least 18 years old, or the age of majority in your country, to purchase from the Store.
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.
3. USE OF THE STORE
You agree not to:
- Use the Store for unlawful purposes or in violation of applicable laws.
- Interfere with or disrupt the Store, its servers, or connected networks.
- Attempt to access areas of the Store that you are not authorised to access.
- Use robots, spiders, scrapers, or other automated tools without our written permission.
- Upload viruses, malware, or other malicious code.
- Impersonate another person or entity.
- Attempt to interfere with the security or normal operation of the Store.
We may suspend or terminate access where we reasonably believe these Terms have been breached.
4. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, and other information displayed on the Store are accurate and up to date.
Product photographs are for illustration and minor variations in colour, texture, packaging, or appearance may occur.
Skincare and cosmetic products sold through the Store are intended for cosmetic and external use only. They are not intended to diagnose, treat, cure, or prevent any disease.
Customers should read product descriptions, ingredients, warnings, and usage instructions before using a product.
5. PRICING
Prices are displayed in euros (€), unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted.
Where applicable, taxes will be displayed or calculated at checkout in accordance with applicable requirements.
We reserve the right to correct pricing, product description, or availability errors. If an error affects an order that has already been placed, we will contact you and provide appropriate options, including cancellation and refund where applicable.
6. ORDERS AND ACCEPTANCE
When you place an order, you are making an offer to purchase the selected products.
An order confirmation confirms that we have received your order. Acceptance of the order occurs when we confirm that the order has been accepted for fulfilment or dispatched.
If we are unable to fulfil an order, including because a product is unavailable, we will contact you and refund any payment taken for the unavailable product.
7. PAYMENT
Payments are processed securely through the payment methods available at checkout.
Where Shopify Payments or another third-party payment processor is used, payment information is processed according to the provider’s applicable terms and privacy practices.
We do not intentionally store your complete payment card details.
8. SHIPPING AND DELIVERY
We currently ship to Ireland, the United Kingdom, and European Union member states.
Free standard shipping is available to these shipping destinations.
We do not currently ship to the United States, Canada, or Australia.
Orders are normally processed within 1–2 business days. Delivery times vary depending on destination, carrier, customs processing, and other circumstances outside our reasonable control.
Please see our Shipping Policy for further information.
9. RETURNS AND REFUNDS
Our Refund & Return Policy explains:
- The return period;
- How to request a return;
- Which products may be returned;
- Return shipping responsibilities;
- Refund processing times;
- Treatment of damaged, defective, or incorrect products; and
- Applicable statutory consumer rights.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.
10. EU AND UK CONSUMER RIGHTS
If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have statutory consumer rights, including applicable cancellation or withdrawal rights for online purchases.
These rights operate in addition to any voluntary return policy offered by The Lilyrose.
Please see our Refund & Return Policy for further information.
11. INTELLECTUAL PROPERTY
All content on the Store, including the The Lilyrose name, logos, photographs, graphics, product descriptions, designs, text, and other materials, is owned by or licensed to us and may be protected by intellectual property laws.
You may access and use the Store for personal, non-commercial purposes.
You may not reproduce, copy, distribute, modify, publish, or commercially exploit Store content without our prior written permission.
12. CUSTOMER REVIEWS AND USER CONTENT
If you submit reviews, photographs, comments, or other content to the Store, you confirm that you have the right to submit that content and that it does not violate any law or third-party rights.
By submitting content, you grant The Lilyrose a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish that content for purposes connected with the Store and our marketing.
We may remove content that we reasonably believe is unlawful, misleading, fraudulent, offensive, or otherwise inappropriate.
13. THIRD-PARTY SERVICES AND LINKS
The Store may use or link to third-party services, including payment processors, shipping providers, analytics providers, advertising services, and other service providers.
Third-party services are subject to their own terms and privacy policies. We are not responsible for the independent practices of third-party websites or services.
14. COSMETIC PRODUCT DISCLAIMER
Our cosmetic and skincare products are not medical products.
Always follow the product instructions and review the ingredients before use. If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice where necessary.
Individual results may vary.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, The Lilyrose will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Store or products purchased through it.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
16. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold The Lilyrose harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the Store, violation of these Terms, or infringement of another person's rights.
17. PRIVACY
Our Privacy Policy explains how we collect, use, store, and disclose personal information.
By using the Store, you acknowledge that you have read the Privacy Policy.
18. EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, strikes, customs delays, government actions, supplier interruptions, internet outages, or other similar events.
19. GOVERNING LAW
These Terms are governed by the laws applicable in Ireland, subject to any mandatory consumer protection rights that apply to you in your country of residence.
Nothing in these Terms prevents a consumer from exercising mandatory rights available under applicable consumer protection law.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The updated version will be posted on the Store with a revised “Last Updated” date.
21. CONTACT US
The Lilyrose
Harrolin House, Ballintim, Camolin, Co. Wexford, Y21 P300, Ireland
Email: harrolin4@gmail.com
Phone: +353 85 255 2749