Terms of service

LAST UPDATED: 16 September 2026

These Terms of Service ("Terms") govern your use of [STORE_URL] (the
"Store") operated by Lilyrose — Skin & Glow ("we", "us", "our"). By
accessing or using the Store you agree to be bound by these Terms. If
you do not agree, do not use the Store.

1. WHO WE ARE
   Contact: hello@thelillyrose.com

2. ACCEPTANCE AND ELIGIBILITY
   You must be at least 18 years old (or the age of majority in your
   country) to buy from the Store. By placing an order you confirm
   that the information you provide is accurate and that you are
   authorised to use the chosen payment method.

3. USE OF THE STORE
   You agree not to:
   - Use the Store for any unlawful purpose or to violate any
     applicable laws.
   - Interfere with or disrupt the Store, its servers, or any
     connected network.
   - Attempt to access areas you are not authorised to access.
   - Use any robot, spider, scraper or other automated tool without
     our written permission.
   - Upload viruses, malware or any malicious code.
   - Impersonate any person or entity.
   We may suspend or terminate your access if you breach this section.

4. PRODUCTS AND PRICING
   - All prices are shown in EUR (€) and include applicable VAT.
   - Prices may change without notice; we will not change the price
     of an order we have already accepted.
   - Product photos are illustrative; minor variations in colour,
     texture and packaging may occur.
   - We reserve the right to limit order quantities per customer, per
     household or per address.
   - All product descriptions are accurate to the best of our
     knowledge. Skincare products are cosmetic products and are not
     intended to diagnose, treat, cure or prevent any disease.

5. ORDERS, PAYMENT AND CONTRACT
   Your order is an offer to buy. A contract is formed only when we
   send you a dispatch confirmation email. If we cannot fulfil your
   order (for example because the item is out of stock at the
   supplier) we will email you within 2 business days and refund any
   payment within 5–7 business days.

   Payment is taken at the time of order through Shopify Payments
   ([PAYMENT PROCESSOR NAME]). We do not see or store your full card
   details.

6. SHIPPING AND DELIVERY
   See our Shipping Policy (linked in the footer). Delivery times are
   estimates, not guarantees.

7. RETURNS, REFUNDS AND EU RIGHT OF WITHDRAWAL
   See our Refund Policy (linked in the footer). If you are an EU/UK
   consumer, the 14-day right of withdrawal applies.

8. INTELLECTUAL PROPERTY
   All content on the Store — logos, brand name "Lilyrose", product
   names, descriptions, photographs, graphics, code and design — is
   owned by us or our licensors and is protected by copyright and
   trademark law. You may view and print pages of the Store for your
   personal, non-commercial use only. You may not copy, reproduce,
   republish, upload, post, transmit or distribute any material from
   the Store without our written permission.

9. USER CONTENT (REVIEWS)
   If you submit reviews, photos, comments or other content to the
   Store, you grant us a non-exclusive, worldwide, royalty-free,
   perpetual licence to use, edit, display and reproduce that content
   in connection with the Store and our marketing. You confirm that
   you own the content or have the right to grant this licence, and
   that it does not infringe any third-party right or break any law.
   We may remove or edit user content at any time.

10. THIRD-PARTY LINKS
    The Store may contain links to third-party websites (e.g. suppliers,
    payment providers). We are not responsible for the content or
    practices of those sites.

11. DISCLAIMER OF WARRANTIES (AS FAR AS THE LAW ALLOWS)
    The Store and its content are provided "as is" and "as available".
    To the maximum extent permitted by law, we disclaim all warranties,
    express or implied, including warranties of merchantability,
    fitness for a particular purpose and non-infringement. We do not
    warrant that the Store will be uninterrupted, error-free or
    secure, or that the information provided is accurate or current.

    Cosmetic products are sold for external use only and are not
    medical products. Always patch-test new skincare. Discontinue use
    if irritation occurs. Consult a healthcare professional if you
    have skin conditions, are pregnant or are taking medication that
    may interact with topical products.

12. LIMITATION OF LIABILITY (AS FAR AS THE LAW ALLOWS)
    To the maximum extent permitted by law, Lilyrose — Skin & Glow
    will not be liable for any indirect, incidental, special,
    consequential or punitive damages, including:
    - Loss of profits, revenue, data or goodwill
    - Damage to reputation
    - Any cost of procuring substitute goods
    Our total aggregate liability for any claim relating to the Store
    or a product purchased from it will not exceed the total price you
    paid for the affected product.
    Nothing in these Terms limits or excludes liability that cannot
    be limited or excluded by law (for example death or personal
    injury caused by negligence, or fraud in the UK/EU/IE).

13. INDEMNIFICATION
    You agree to indemnify and hold us harmless from any claim,
    demand, loss or expense (including reasonable legal fees) arising
    out of your breach of these Terms, your misuse of the Store, or
    your violation of any law or third-party right.

14. PRIVACY
    Our Privacy Policy (linked in the footer) explains how we collect
    and use personal data. By using the Store you confirm you have
    read it.

15. FORCE MAJEURE
    We are not liable for any failure or delay caused by events beyond
    our reasonable control, including supplier delays, customs
    actions, postal strikes, extreme weather, pandemics, internet
    outages or government orders.

16. GOVERNING LAW AND DISPUTES
    These Terms are governed by the laws of [JURISDICTION — RECOMMEND
    IRELAND]. Nothing in this section removes your right to bring
    proceedings in your home country if you are an EU/UK consumer.
    We will first try to resolve any dispute informally — please
    contact hello@thelillyrose.com. If we cannot resolve a dispute
    informally within 30 days, you may use the EU Online Dispute
    Resolution platform at https://ec.europa.eu/odr/ (EU consumers)
    or your local Alternative Dispute Resolution (ADR) scheme
    (UK/IE consumers).

17. CHANGES TO THESE TERMS
    We may update these Terms at any time. Material changes will be
    flagged on the Store and, where appropriate, notified by email.
    The "Last updated" date above is authoritative. Continued use of
    the Store after a change means you accept the new Terms.

18. CONTACT
    Email: hello@thelillyrose.com
    Postal:Ballintim Camolin Wexford Ireland